Water coming in? Start here

Request a callback

An emergency on a roof means water is getting in now, or a storm just opened a path for it. In the Portland wet season that usually looks like a ceiling stain spreading during a long rain, shingles scattered across the yard after an east-wind night, or a limb through a slope.

What should you do before the callback?

• Bucket the drip and move whatever is under it; a punctured blister in the drywall drains one spot instead of the whole ceiling
• Take photos of everything, inside and out, from the ground; you will want them for insurance and for the roofer
• Stay off the roof. Wet composition is slick, and the slope you cannot see is the dangerous part
• Note where the water shows up inside; it helps the roofer trace the entry point once they arrive

What does the roofer do first?

Stop the water, then assess. On an exposed section that usually means an emergency tarp anchored past the ridge so the next storm cannot get under it. The permanent repair or replacement conversation comes after the house is dry, and it is a separate decision with its own quote.

Is storm season a bad time to need this?

It is the busiest time, because every active leak in the metro calls at once. Send the request as soon as you see the problem, mark it urgent, and describe exactly where water is entering. That detail is what lets a roofer triage your call against the rest of the week's list.